The agency started with streamlining work orders and implementing a mobile app built in the DSCP’s rapid development environment with a point and click interface.Īccording to James Baxter, manager of maintenance administration for the Utah Transit Authority, “In about six months we rewrote, turned around and deployed from our original concept and did away with the manual maintenance time entry system. UTA chose DSI® for its platform with seamless, pre-built integrations into its enterprise software system that could be adapted to its existing process flows. Solving this business challenge left UTA with two options: it would either need to customize their enterprise system, a costly process that can have unpredictable consequences or, UTA could mobilize and optimize the work order process using a platform-based solution. The manual processes needed to be streamlined to ensure accurate data made it into the back-end system. One of the critical areas requiring improved data was in tracking work orders. To ensure safe and effective transportation, it’s necessary to closely monitor performance issues such as the mileage of each bus. In the transit industry, data integrity doesn’t just impact the efficiency of operations, it’s also crucial to compliance with regulatory bodies including the Federal Transit Administration (FTA) and the American Public Transportation Association (APTA). It sought a scalable, integrated solution that could help automate processes and provide real-time visibility to accurate, up-to-date information. With paper-based processes across several departments, first and foremost UTA needed to clean up data.

To optimally manage such a diverse fleet over a wide area requires data integrity. Each area is unique, with distinct requirements from vehicle maintenance and facilities upkeep to tracking parts and time. Utah Transit Authority (UTA) provides a public mass transportation system for Utah communities with a fleet that includes over 600 buses and paratransit vehicles, 400 vanpools, 146 light rail vehicles, 63 commuter rail cars and 18 locomotives in a 1,600 square mile service area.

Utah transit app